Charmaine
L. Keller
Sprint
PCS
C.A.R.E.
(Customers Are Really Everything campaign)
Sprint
PCS grew so fast, that customer
care staff had to be hired quickly
to respond the millions of calls
coming in daily. Unfortunately,
growing fast made it difficult for
human resources to consistently
select individuals who understood
professional customer treatment.
Hence, an ongoing campaign was initiated
to address and retrain some of the
dominate issues.
charmaine@blueskiescreative.com
