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Charmaine Keller

Sprint PCS Customer Solutions: Retention Education Campaign

This training awareness campaign started as a renewed focus for the Customer Retention staff. Using the Sprint-sponsored Petty car tied with the campaign slogan "Race to Retain", the campaign began with the designing and illustrating of an identity logo.Banners and posters distributed throughout the contact centers helped draw the Retention Customer Solution staff's attention to priority points of focus.Notepads and pens at each station helped keep the points top in their minds when handling customers.




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Sprint PCS Customer Retention campaign