PCS Customer Care Training Division:
Portal for "Troubleshooting Phone Bill
PCS' Customer Care training and information
website, Velocity, was replaced with
a new look and feel. As a multimedia
designer for Sprint PCS, Charmaine
served on the team responsible for
designing and developing the Troubleshooting
Bill Disputes portal. This portal
was dedicated to training Customer
Care staff how to resolve customers'
questions and issues regarding their
wireless phone bills.Here you see
the home page for that section. The
outer frame and navigation was designed
by another person on the team. Charmaine
selected all imagery, the look and
feel of the Troubleshooting Bill
Disputes portal graphics within the
here to see related graphics for this portal site.
Shown here is the
home page of the portal.