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Charmaine Keller

Sprint PCS Customer Care Training Division:
Portal for "Troubleshooting Phone Bill Disputes"

Sprint PCS' Customer Care training and information website, Velocity, was replaced with a new look and feel. As a multimedia designer for Sprint PCS, Charmaine served on the team responsible for designing and developing the Troubleshooting Bill Disputes portal. This portal was dedicated to training Customer Care staff how to resolve customers' questions and issues regarding their wireless phone bills.Here you see the home page for that section. The outer frame and navigation was designed by another person on the team. Charmaine selected all imagery, the look and feel of the Troubleshooting Bill Disputes portal graphics within the frames. Click here to see related graphics for this portal site.

Shown here is the home page of the portal.





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